We answer fast
Contact
Last updated: June 11, 2026
Support & orders
Email support@vaultpaw.com — include your order number if it’s about an order. We reply within 1 business day.
Returns & warranty
Start with our Returns & Warranty page — most questions are answered there. To open a return or warranty claim, email us with your order number and a short description (photos help).
Before you write — quick answers
- Where’s my order? Your shipping confirmation email contains the live tracking link.
- Setup help? The How to use section covers setup in 4 steps; the app walks you through pairing.
- Product questions? The FAQ covers locks, portions, batteries, and multi-pet homes.
Press & partnerships
Same inbox — support@vaultpaw.com — subject line “Press” or “Partnership”.